Refund policy
Return & Refund Policy
At Kalwanji Shop, your satisfaction matters to us. Please read our return and refund policy below.
Return Window
You may request a return within 14 days of receiving your order.
Condition of Items
To be eligible for a return, items must be unused, in their original condition, and in the original packaging with any seals intact. For hygiene and safety reasons, opened or used personal-care products (such as shampoos, serums, creams, and oils) cannot be returned unless they arrived damaged, defective, or incorrect.
Non-Returnable Items
- Opened or used cosmetics and personal-care products (except where damaged, defective, or the wrong item was sent).
- - Any item marked as final sale or non-returnable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong product, please contact us within 48 hours of delivery with photos. We will arrange a replacement or a full refund at no cost to you.
How to Start a Return
Email us at hamzahkgroups@gmail.com with your order number and the reason for the return. Our team will review your request and provide return instructions.
Return Shipping
For change-of-mind returns, the customer is responsible for return shipping costs. For items that are damaged, defective, or incorrect, we cover the return shipping.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 7-10 business days. Original shipping charges are non-refundable, except for damaged, defective, or incorrect items.
Exchanges
If you would like to exchange an item for a different product, please contact us and we will do our best to assist you, subject to stock availability.
Contact Us
If you have any questions about our return and refund policy, please contact us at hamzahkgroups@gmail.com.